No matter how you look at it, the Samsung Galaxy Note 7 has put a lot of customers in danger. The scandal of the exploding batteries has gone on for months, as the company has struggled to resolve the issue. Samsung finally has come up with its answer.
First, the company has agreed to recall all phones with the promise of a refund. Second, it is issuing a massive software update that will kill all remaining devices and prevent future safety concerns. The update will be sent out via the company’s cell service carriers. This seems like a good solution, except that one carrier is dragging its feet.
Is Verizon Putting Customers in Danger?
Verizon Wireless is the single biggest carrier in the United States, so it was no small issue when the company announced it would not be sending out Samsung’s update.
A company representative defended this decision. He argued that it would be wrong to take away a customer’s means of communication, especially in the middle of the holiday season. He also stressed that Verizon is worried that customers will not be able to contact police or other emergency responders.
Other carriers don’t seem to buy Verizon’s reasoning, however. AT&T, T-Mobile, and Sprint have all announced that they will be pushing out the update. According to Samsung, once the phones are no longer capable of charging, more stubborn phone owners will finally come in and exchange their Note 7s. This will take dangerous devices off the streets, and help keep people safe.
Should Verizon Give In?
Is forcing customers to go without a phone riskier than keeping these dangerous products on the streets? If not, should the carrier be held responsible for accidents that these phones might cause in the meantime? Alternatively, is Samsung still entirely to blame for building the phone in the first place? Let us know what you think.